Shipping & Returns

Shipping policy

Your Rempic will be processed and ready for shipping within 24 hours of us receiving your order.

Your Rempic will only be packed and shipped on business days.

Your Rempic will be rolled and packaged in a cardboard tube and Shipped by Australia Post standard delivery service.

Your Rempic delivery is expected between 3-7 business days depending on your location.

Your shipping charges are non refundable.

Returns Policy

At  REMPIC  we take pride in our commitment to provide quality services and print products to our clients, in the unlikely event that you’re unhappy with our product/service, please bring it to our notice and initiate a return / refund / re-print process as per below information.

Please email us at print@rempic.com with the following details:

  1. The date of your purchase
  2. Your Invoice number / order number
  3. What you would like to return?
  4. Why you want to return it?
  5. An image of the fault/damage

 

Once we receive the information, we will investigate to determine if the cause of the issue falls within our return policy and organise a replacement or a refund as soon as possible. A customer support team member will follow up on your case and will post you the updates on your claim process.

What Can Be Returned

  1. Only Items that are faulty/damaged or misprinted from our REMPIC facility.
  2. No returns are accepted after 7 days from the delivery date.
  3. We do not accept items that have noticeable wear and tear or mishandling.
  4. We do not refund or exchange for change of mind, errors in your order, shipping or stock delays or if the customer chooses the wrong product size.

 

Delivery Timeframes

We commit to having your Rempic printed and sent within 3 working days of us receiving your order, but in a rare event that there is an error/problem/delay due to postage, or loss or damage via the postage service this is beyond our control, we cannot take responsibility.

Transit Damages

In the unlikely event that you have received a product different from the one you have ordered, or the product was damaged in transit, please contact us via email at print@rempic.com Please retain all original packaging materials and the product. You must report this within 48hrs of receiving the product. REMPIC will not accept responsibility for the damages caused by the postage company. We will however ensure that we have packaged your REMPIC with as much care and diligence to ensure your REMPIC arrives to you safe. Once you file a claim for the product our returns department will commence an investigation and you will hear back from our customer support team member with an update on your claim.

In App Orders or Orders Where You Upload Your Own Artwork

REMPIC is committed in providing highest customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  1. Spelling, punctuation or grammatical errors made by the customer.
  2. Mistakes that the client has approved – WHEN YOU PLACE THE ORDER IT IS CONSIDERED APPROVED BY YOU. REMPIC is not responsible for checking or modifying your order.
  1. If the artwork uploaded by the client is low quality, and results in a poor print. Our app does advise if you present a low resolution photograph but if the image is blurry or of poor quality we will not take any responsibility.
  2. Errors in user-selected options such as product type or size.

REMPIC IS NOT RESPONSIBLE OR LIABLE FOR ANY CONTENT PRINTED BY OUR APP